Paper

Achieving Full Financial Inclusion in the UK

Current realities and potential solutions

This report summarizes the findings of primary research with people with lived experience of financial exclusion, and stakeholders with a professional interest in financial inclusion. The aim was to identify what would be needed to achieve financial inclusion in the UK. It is clear from this research that a strategic approach is essential, with cross-sector coordination and ongoing, meaningful input from the people who stand to benefit. Such a strategy needs to take into account differences within and across the four nations of the UK and learn from good practices globally.

Trust is a recurring issue, with evidence that consumers neither trust their providers nor feel trusted by them. The research also highlights a need for greater transparency and flexibility from financial service providers, as well as better product design that meets the needs of those most likely to be excluded from current provision.

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