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Impact of COVID-19 on CICO Agents in Indonesia

This study assesses the impact of COVID-19 on the demand for financial services through agents and agent operations. It seeks to understand the ability of agents to support government assistance programs.

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Impact of the COVID-19 Pandemic on Program Keluarga Harapan (PKH) Beneficiaries and Program Implementation

This report explores the impact of COVID-19 on the beneficiaries and operational implementation of Program Keluarga Harapan during the pandemic.

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Agent Network Journeys: Country Deep Dives

Detailed country case studies on the agent network journey
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Responding to COVID-19 in Indonesia

A community-side story of quick response and gradual adaptation of the low and middle income segment to the global pandemic

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Impact of the COVID-19 Pandemic on MSMEs

Policy recommendations to help MSMEs recover from the pandemic

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Impact of COVID-19 on Fintechs: Indonesia Report

Conversations with established and early-stage fintechs, venture capitalists, and fintech associations
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BPNT Operations Assessment 2019

Results from survey of digital cash transfer beneficiaries in Indonesia