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Using NLP on Social Media to Assess Consumer Risks With Digital Lending Apps in India

This research presents insights on emerging customer risks from digital consumer loans in India, analyzing customer complaints and feedback on Twitter and reviews of digital lending apps on Google Play,

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Gender and Cash In / Cash Out (CICO) Networks

This slide deck shows how to apply a gender lens to CICO network development and presents case studies that demonstrate how gender-intentional design works in practice.

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Impact of COVID-19 on Fintechs: Côte d’Ivoire

This report attempts to gauge the impact of the COVID-19 pandemic on fintechs in Côte d’Ivoire and understand how the ecosystem adapted and evolved during 2020.

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Impact of COVID-19 on Fintechs: Senegal

This report attempts to gauge the impact of the COVID-19 pandemic on fintechs in Senegal and understand how the ecosystem adapted and evolved during 2020.

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The Role of Inclusive Financial Systems in a Digital Economy

This narrative, designed for financial inclusion practitioners, illustrates how financial services can be positioned to optimize impact in the digital economy.

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Examining PAYGo Solar Through a Gender Lens: An Exploratory Study

This research explores the PAYGo solar model's potential to serve as a pathway to women's energy access and financial inclusion, examining gender differences in access to PAYGo and impacts from use of off-grid solar devices.

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Impact of COVID-19 on CICO Agents in Indonesia

This study assesses the impact of COVID-19 on the demand for financial services through agents and agent operations. It seeks to understand the ability of agents to support government assistance programs.

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Platform Workers and Financial Services

This deck synthesizes insights from a survey of existing literature and consultations with experts and highlights opportunities and risks for workers as well as gaps in the evidence base around the livelihoods of platform workers.

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Impact of the COVID-19 Pandemic on Micro, Small, and Medium Enterprises (MSMEs): Senegal Country Report

This study primarily focuses on micro and small enterprises in Senegal and their coping strategies during the pandemic. It provides recommendations for policymakers and financial service providers to support them.

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Impact of the COVID-19 Pandemic on Program Keluarga Harapan (PKH) Beneficiaries and Program Implementation

This report explores the impact of COVID-19 on the beneficiaries and operational implementation of Program Keluarga Harapan during the pandemic.