This study is part of the activities of the Laboratory for the Protection of Digital Financial Services Users launched by CGAP in 2021 with an objective to accompany local actors in building a responsible ecosystem for digital financial services.

This slide deck shares insights from a choice of channel study to understand how women in the low- and moderate-income segment in Kenya select a financial channel.

This report shares findings from a financial diaries research MFC conducted to enhance the quality and usage of digital financial services among female traders in Kenya.

This slide deck presents research findings estimating the size of the medium and small enterprise and low-income credit markets in Kenya, and assesses the potential of fintech firms to meet the needs of those markets.

This reading deck summarizes lessons from a pilot exercise that involved the Financial Sector Conduct Authority (FSCA) and five FSPs in South Africa focused on measuring intermediate customer outcomes from a supervisory perspective. 

This slide deck shares female workers’ experiences and how financial services can help make platforms more inclusive.

This study looks at the role of smartphones in household resilience and the significant barriers and challenges that that prevent them from realizing their potential.

This report attempts to gauge the impact of the COVID-19 pandemic on fintechs in Côte d’Ivoire and understand how the ecosystem adapted and evolved during 2020.

This report attempts to gauge the impact of the COVID-19 pandemic on fintechs in Senegal and understand how the ecosystem adapted and evolved during 2020.

This study primarily focuses on micro and small enterprises in Senegal and their coping strategies during the pandemic. It provides recommendations for policymakers and financial service providers to support them.