All Publications

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Case Study

Leading and Managing Change to Reach Low-Income Savers in Nigeria: A Case Study of LAPO MFB

This LAPO Microfinance Bank case study shares lessons from their experience in developing and implementing a change management program to underpin its launch of a savings product.

Case Study

Loan Officers and Clients’ Over-Indebtedness Prevention: The Case of Banco Adopem

Examining the potential roles of loan officers in preventing over-indebtedness
Case Study

Local Training Providers for Microinsurance Capacity Building

Lessons learned on developing high-quality and sustainable microinsurance training
Case Study

ADRA Peru: Recruiting and Selecting Mission-Driven Staff

Social performance management case study on employee commitment to social goals
Case Study

Visión Banco: Creating a Comprehensive Staff Training Program

Case study on Paraguayan bank's implementation of social performance standards
Case Study

Muktinath Bikas Bank Group Training Manual: Supporting Informed Client Decisions

Social performance management case study on Nepalese bank's client training manual
Case Study

FinDev Azerbaijan: Retaining Key Staff Through a “Pay for Performance” Culture

Case study on a new staff performance appraisal system and salary compensation scheme
Case Study

VF AzerCredit’s Code of Ethics: Putting Values into Practice

Case study with recommendations on aligning Codes of Ethics with SPM Universal Standards
Case Study

Hiring Staff With Disabilities at AccessBank, Azerbaijan

Analyzing inclusive hiring practices at AccessBank
Case Study

Ethical Staff Behavior at Alalay Sa Kaunlaran, Inc. (ASKI)

Maintaining ethical standards in client interaction