All Publications

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Guide / Toolkit

Impact Assessment of Financial Service Providers: Market Conduct Risk-Based Supervision Guideline Note

This guideline note is meant to assist policymakers in developing impact assessment frameworks, under the MC-RBS umbrella and the overarching goals of financial consumer protection policy.

Paper

What Women Say About Microfinance

This report offers an in-depth look at the impact of microfinance and financial services on women's financial resilience, access to finance, and on their businesses and households. 

Paper

An Impact Assessment of Microfinance in Cambodia

This impact assessment aims to understand the success and overall impact of the microfinance sector since the start-up of the microfinance program in Cambodia up to today.

Paper

The Impact of Financial Inclusion on Young Women’s Well-Being

This working paper finds that in addition to improving financial skills and savings levels, financial inclusion initiatives may also improve health and livelihood outcomes for young women when combined with other interventions.

Paper

2023 Microfinance Index Report

Based on interviews with over 32,000 borrowers in 32 countries spanning Asia, Africa, and Latin America, this report explores the impact of microfinance on the lives of some of the world's most marginalized communities.

Case Study

Application of CGAP Customer Outcomes Framework in Uganda

This case study tests the impact of a new basic savings product positioned in the financial inclusion market using the CGAP customer outcome indicator framework.

Paper

Symbiotics Impact Report 2021

This report analyzes and presents the social and environmental impact of Symbiotics investments as of December 2021 and explains how it supports more than 2 million people in 76 developing countries around the world.

Slide Deck

Customer Outcomes-Based Approach to Consumer Protection: A Guide to Measuring Outcomes

This reading deck summarizes lessons from a pilot exercise that involved the Financial Sector Conduct Authority (FSCA) and five FSPs in South Africa focused on measuring intermediate customer outcomes from a supervisory perspective. 

Paper

VisionFund Impact Evaluation - Finance Accelerating Savings Group Transformation (FAST)

This report provides a research summary of two impact evaluations looking at VisionFund´s FAST program – lending to savings groups, to determine if it accomplished its main program objectives.

Paper

Impact Evaluation of Credit Guarantee Schemes in Agriculture

This study aims to assist policymakers, the academia, development agencies or other stakeholders in overcoming the current gap in empirical data on the impact of agricultural partial credit guarantee schemes by providing key information on technical and operational aspects of impact evaluations of credit guarantee schemes in agriculture.