This case study illustrates how designing programs responsibly can result in greater trust in digital financial services, leading to greater volumes of digital transactions, and increased use of digital savings and e-commerce services.

This case study goes in-depth on how the Bancolombia's agent network expansion strategy evolved and the agent network management models it developed to increase geographic coverage in a viable manner.

This Working Paper takes a unique look at MFI innovation with digital technologies by featuring case studies on five MFIs that successfully created measurable customer and business value through digitization.

Lessons learned on developing high-quality and sustainable microinsurance training

Discussing the transition from cash payments to electronic payments for coffee farmers in Colombia

Highlighting lessons learned from the success story of a Colombian electronic payments platform

Protecting users and mitigating risks in the use of mobile financial services in Colombia

Social performance management case study on four of the essential practices for transparency

Determining efficient touch levels for microinsurance product delivery

The report highlights the involvement of World Savings Bank Institute's members in microfinance.