All Publications

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Case Study

From 1% to 30%: the Journey of the Philippines Towards Responsible Digital Payments

This case study examines the success story of the Philippines by diving into the key decisions made by the government and private sector in accelerating the adoption of responsible digital payments.

Case Study

Improving Access to Housing Microfinance Solutions Among Low-Income Households in the Philippines

Opportunities and challenges of designing housing products

Case Study

A Client Needs-Centred Approach to Financial Inclusion Measurement

Understanding how and why customers use different types of financial services
Case Study

A Client Needs-Centered Approach to Financial Inclusion Measurement

Innovative financial inclusion data framework focused on customers financial needs
Case Study

Case Brief: Pioneer Microinsurance

How a focus on customer centricity helped the Philippine microinsurer grow
Case Study

Proportionality in Practice: Distribution

Lessons from supervisors on implementing proportionate regulation on access to insurance
Case Study

Market Facilitation to Advance Financial Inclusion

New approaches to influence market dynamics and facilitate systemic change
Case Study

Resolving Claims Dispute in Microinsurance: Threading the Alternative Path

Presentation of the Alternative Dispute Resolution for Microinsurance used in the Philippines
Case Study

Building MIS Capacity for Social Performance Reporting

Case study on how a Philippine MFI brought social and financial performance reporting into balance