All Publications

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Slide Deck

Agent Networks at the Last Mile: Implications for Financial Regulators

This reading deck for regulators shows how expanding rural Cash-in/Cash-out (CICO) agent networks is key to ensuring more inclusive digital financial systems, illustrates industry innovations that are making rural CICO more viable and presents a set of regulatory considerations that can enable such innovations within a stable financial system. 

Slide Deck

Agent Networks​ at the Last Mile: Implications for Policy Makers

This reading deck for policy makers shows how rural Cash-in/Cash-out (CICO) agent network expansion is key to ensuring poor people can capture the benefits of digital financial ecosystems and presents a set of policies that have been effective in enabling rural CICO in a way that benefits vulnerable segments.

Slide Deck

Customer Outcomes-Based Approach to Consumer Protection: A Guide to Measuring Outcomes

This reading deck summarizes lessons from a pilot exercise that involved the Financial Sector Conduct Authority (FSCA) and five FSPs in South Africa focused on measuring intermediate customer outcomes from a supervisory perspective. 

Slide Deck

CGAP-World Bank: Regulatory Sandbox Global Survey (2019)

Providing the evidence base for a comparative understanding of how regulators globally deal with innovation