All Publications
Agent Networks at the Last Mile: Implications for Financial Regulators
This reading deck for regulators shows how expanding rural Cash-in/Cash-out (CICO) agent networks is key to ensuring more inclusive digital financial systems, illustrates industry innovations that are making rural CICO more viable and presents a set of regulatory considerations that can enable such innovations within a stable financial system.
Agent Networks at the Last Mile: Implications for Policy Makers
This reading deck for policy makers shows how rural Cash-in/Cash-out (CICO) agent network expansion is key to ensuring poor people can capture the benefits of digital financial ecosystems and presents a set of policies that have been effective in enabling rural CICO in a way that benefits vulnerable segments.
Customer Outcomes-Based Approach to Consumer Protection: A Guide to Measuring Outcomes
This reading deck summarizes lessons from a pilot exercise that involved the Financial Sector Conduct Authority (FSCA) and five FSPs in South Africa focused on measuring intermediate customer outcomes from a supervisory perspective.