All Publications
The Promise of Fintech for Micro and Small Enterprises
This reading deck investigates the potential of technology-enabled business models to provide underserved micro and small enterprises with responsible financial services.
The Role of Mobile Money Providers and Their Agents in Protecting Customers’ Data
This slide deck presents research findings identifying good practices of responsible agents in safeguarding their customers’ data and the role that providers can play in promoting these practices.
Can G2P Unlock Women’s Economic Empowerment? Evidence From Asia and Africa
This slide deck documents MSC's journey of evaluating key government-to-person (G2P) programs across Asia and Africa to understand how G2P payments impact women.
Impact of Climate Change on Smallholders and Their Coping Strategies
This research dives into strategies that can help build smallholder farmers' climate resilience.
Mobile Money Agents: Sustainability in the Digital Era - Findings From Mozambique
This report looks at the pressing challenges affecting Mozambican mobile money agents to inform the players in the ecosystem and create sustainable strategies to improve agent networks.
Scaling up Access to Finance in Kigoma, Tanzania
This study shares lessons learned in building financial and digital capability while introducing agricultural technology interventions to savings groups through the UN Kigoma Joint Program.
Agent Networks at the Last Mile: Implications for Financial Regulators
This reading deck for regulators shows how expanding rural Cash-in/Cash-out (CICO) agent networks is key to ensuring more inclusive digital financial systems, illustrates industry innovations that are making rural CICO more viable and presents a set of regulatory considerations that can enable such innovations within a stable financial system.
Agent Networks at the Last Mile: Implications for Financial Service Providers
This deck shares CGAP's and its partners' comprehensive compilation of recent global knowledge about how Cash-in/Cash-Out agent networks operate in different markets so that it can inform a similar dialogue among financial services providers, policy makers and regulators in other countries.
Agent Networks at the Last Mile: Implications for Policy Makers
This reading deck for policy makers shows how rural Cash-in/Cash-out (CICO) agent network expansion is key to ensuring poor people can capture the benefits of digital financial ecosystems and presents a set of policies that have been effective in enabling rural CICO in a way that benefits vulnerable segments.
Consumer Risks and Digital Financial Services: A Côte d’Ivoire Study
This study is part of the activities of the Laboratory for the Protection of Digital Financial Services Users launched by CGAP in 2021 with an objective to accompany local actors in building a responsible ecosystem for digital financial services.