All Publications
Impact Assessment of Financial Service Providers: Market Conduct Risk-Based Supervision Guideline Note
This guideline note is meant to assist policymakers in developing impact assessment frameworks, under the MC-RBS umbrella and the overarching goals of financial consumer protection policy.
The Promises of Digital Bank Accounts for Low-Income Individuals
This study tests the extent to which the promises of digital modes of payment, increased efficiency of transactions, increased financial inclusion, and improvements in the financial well-being of low-income individuals, are fulfilled.
What Women Say About Microfinance
This report offers an in-depth look at the impact of microfinance and financial services on women's financial resilience, access to finance, and on their businesses and households.
An Impact Assessment of Microfinance in Cambodia
This impact assessment aims to understand the success and overall impact of the microfinance sector since the start-up of the microfinance program in Cambodia up to today.
The Impact of Financial Inclusion on Young Women’s Well-Being
This working paper finds that in addition to improving financial skills and savings levels, financial inclusion initiatives may also improve health and livelihood outcomes for young women when combined with other interventions.
2023 Microfinance Index Report
Based on interviews with over 32,000 borrowers in 32 countries spanning Asia, Africa, and Latin America, this report explores the impact of microfinance on the lives of some of the world's most marginalized communities.
Universal Basic Income: Short-Term Results From a Long-Term Experiment in Kenya
This study examines the the consequences of universal basic income in the context of a unique field experiment in rural Kenya.
Application of CGAP Customer Outcomes Framework in Uganda
This case study tests the impact of a new basic savings product positioned in the financial inclusion market using the CGAP customer outcome indicator framework.
Symbiotics Impact Report 2021
This report analyzes and presents the social and environmental impact of Symbiotics investments as of December 2021 and explains how it supports more than 2 million people in 76 developing countries around the world.
Customer Outcomes-Based Approach to Consumer Protection: A Guide to Measuring Outcomes
This reading deck summarizes lessons from a pilot exercise that involved the Financial Sector Conduct Authority (FSCA) and five FSPs in South Africa focused on measuring intermediate customer outcomes from a supervisory perspective.