All Publications

Showing 1 - 10 of 144
Guide / Toolkit

A Technical Guide to Unlock Agent Networks at the Last Mile

This guide outlines five key actions for digital financial service providers, regulators, and funders to expand rural Cash-In and Cash-Out agent networks based on CGAP's global experience.

Paper

Women Agents for Financial Inclusion: Exploring the Benefits, Constraints, and Potential Solutions

This working paper explores the benefits of having more women agents, the challenges they face, and potential solutions to promote their participation in the DFS ecosystem.

Slide Deck

Decoding the Practices of CICO Agents in Indonesia

This study was conducted to understand the world of cash-in/cash-out agents through MSC's innovative diaries research methodology.

Slide Deck

Cash-in and Cash-out (CICO) Agent Use Cases: Opportunities for Diversification

This publication recommends solutions to foster CICO agent sustainability, such as evaluation of agent willingness, mobility, technical and soft skills, digital savviness, financial sustainability, ability to identify potential customers, and others.

Paper

Business Correspondent Network Managers Experiment And Demonstrating Scale: Endline Report

This study shares findings from three pilots, in collaboration with six partners, conducted as part of the action research agenda to experiment with product diversification, capacity building, and customer empowerment.

Slide Deck

Study to Assess the Role and Impact of Women Self-Help Groups as Banking Agents in Bihar​

This slide deck provides the main findings from a CGAP research exploring the role of gender in developing rural agent networks in Bihar State, India, through the State Government's Bank Sakhi Program.

 

Podcast

Digital Finance’s Little Secret... (Agent Networks)

This episode explores the latest advances in agent networks and what they mean for the future of inclusive finance. 

Slide Deck

The Role of Mobile Money Providers and Their Agents in Protecting Customers’ Data​

This slide deck presents research findings identifying good practices of responsible agents in safeguarding their customers’ data and the role that providers can play in promoting these practices.

Slide Deck

Mobile Money Agents: Sustainability in the Digital Era - Findings From Mozambique

This report looks at the pressing challenges affecting Mozambican mobile money agents to inform the players in the ecosystem and create sustainable strategies to improve agent networks.

Paper

Selling Insurance Through Agent Networks

This brief presents ten lessons from banks, microfinance institutions and existing experiences of insurers in establishing and using agent networks.