All Publications

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Case Study

Increasing Access to Formal Financial Services

This learning brief describes three models that USAID-funded Feed the Future Rural Resilience Activity utilized to provide formal financial services, in particular credit and savings, to previously excluded populations in Northeast Nigeria.

Case Study

The Role Regulators Play in Closing the Financial Inclusion Gender Gap: A Case Study of the Dominican Republic

This case study offers an overview of the current state of women’s financial inclusion in the Dominican Republic.

Case Study

The Role Regulators Play in Closing the Financial Inclusion Gender Gap: A Case Study of Peru

This case study offers an overview of the current state of women's financial inclusion in Peru.

Case Study

From 1% to 30%: the Journey of the Philippines Towards Responsible Digital Payments

This case study examines the success story of the Philippines by diving into the key decisions made by the government and private sector in accelerating the adoption of responsible digital payments.

Case Study

Application of CGAP Customer Outcomes Framework in Uganda

This case study tests the impact of a new basic savings product positioned in the financial inclusion market using the CGAP customer outcome indicator framework.

Case Study

Colombia's Ingreso Solidario: Improving Social Protection Through Public-Private Collaboration and Responsible Digital Payment Practices as Part of COVID-19 Emergency Response

This case study illustrates how designing programs responsibly can result in greater trust in digital financial services, leading to greater volumes of digital transactions, and increased use of digital savings and e-commerce services.

Case Study

Al-Amal Microfinance Bank's Role in Women's Financial Inclusion and Economic Empowerment

In this case study, Al-Amal Microfinance Bank (AMB) presents their work in promoting women's empowerment and financial inclusion. 

Case Study

Informed Design: A Case Study Series (Tyme Group)

This is one of several case studies looking at the role of design in digital financial services (DFS) for women focusing on examples where research findings have translated into design that has eased and encouraged women’s use of DFS.

Case Study

Leveraging Digital ID and e-KYC for the Financial Inclusion of Forcibly Displaced Persons: Risks and Opportunities

This report discusses the challenges and bottlenecks preventing the wider adoption of digital ID and e-KYC to advance the financial inclusion of forcibly displaced persons in Rwanda, Mauritania, and Eswatini.

Case Study

Leading and Managing Change to Reach Low-Income Savers in Nigeria: A Case Study of LAPO MFB

This LAPO Microfinance Bank case study shares lessons from their experience in developing and implementing a change management program to underpin its launch of a savings product.