All Publications

Showing 1 - 10 of 12
Guide / Toolkit

A Technical Guide to Unlock Agent Networks at the Last Mile

This guide outlines five key actions for digital financial service providers, regulators, and funders to expand rural Cash-In and Cash-Out agent networks based on CGAP's global experience.

Slide Deck

The Role of Mobile Money Providers and Their Agents in Protecting Customers’ Data​

This slide deck presents research findings identifying good practices of responsible agents in safeguarding their customers’ data and the role that providers can play in promoting these practices.

Paper

Agent Network Journeys Toward the Last Mile: A Cross-Country Perspective December 2020

This Focus Note reveals three distinct journeys country stakeholders have taken to extend the reach and quality of rural agent networks in China, Colombia, India, Indonesia, and Kenya.

Slide Deck

Agent Network Journeys: Country Deep Dives

Detailed country case studies on the agent network journey
Paper

The Role of DFS Agents During the COVID-19 Crisis

Research findings using near-live data from the Caribou Data platform and MSC’s contacts within agent networks
Case Study

Taking Human-Centered Design from Theory to Practice: UGAFODE’S AirSave Considerations for Financial Service Providers

How can formal savings tools be better suited to the needs of low-income Ugandans?
Paper

Supervision of Banks and Nonbanks Operating through Agents: Practice in Nine Countries and Insights for Supervisors

Review of supervisory practices in countries with large and diverse agent networks
Paper

Achieving Scale and Efficiency in Microinsurance Through Retail and Banking Correspondents

Exploring alternative distribution channels to extend the reach of insurance
Paper

Agent Network Accelerator Survey: Kenya Country Report 2013

Studying the agent network management in Kenya
Paper

Agent Network Accelerator Survey: Uganda Country Report 2013

Assessing the performance of agent networks in Uganda