All Publications

Showing 1 - 10 of 49
Paper

Women Agents for Financial Inclusion: Exploring the Benefits, Constraints, and Potential Solutions

This working paper explores the benefits of having more women agents, the challenges they face, and potential solutions to promote their participation in the DFS ecosystem.

Paper

Women’s Agent Network—the Missing Link in India’s Financial Inclusion Story: A Supply-Side Perspective

The business correspondent model in India enables the banking system to expand its outreach at a low cost and offer essential financial services in remote and underserved areas. This paper share a supply-side perspective on challenges and opportunities for expanding women agent network in India.

Paper

Tax Reforms to Increase the Viability of Business Correspondents

This policy note argues that two key taxation issues are hindering the sustainability and attractiveness of the business correspondent model in India and that addressing them could help advance financial inclusion.

Paper

State of Agent Banking in Himachal Pradesh

Based on extensive fieldwork spanning approximately 1000 person-days across 301 locations, this report aims to advance the understanding of India's agent banking model. It presents operational practices of the banking agents as well as the financial behavior of rural banking clients.

Paper

Agent Network Journeys Toward the Last Mile: A Cross-Country Perspective December 2020

This Focus Note reveals three distinct journeys country stakeholders have taken to extend the reach and quality of rural agent networks in China, Colombia, India, Indonesia, and Kenya.

Paper

Self-Help Group Members as Banking Agents for Deepening Financial Inclusion

This study shares insights from the rural financial institutions program and demonstrates how self help group members as banking agents or customer service points could deliver last mile banking services to the rural community in a cost-effective and sustainable manner.

Paper

State of the Agent Network, India 2017: Agent Network Accelerator Research

Recommendations on how to develop a viable agent network
Paper

Pradhan Mantri Jan Dhan Yojana: PMJDY Wave III Assessment

Findings from the third wave of surveys on the progress of India's financial inclusion scheme
Paper

Agent Dormancy: Impact on Customers

When business correspondent agents go inactive, do customers shift to cash?
Paper

Agent Dormancy: Reasons and Remedial Measures

Recommendations on how to address agent dormancy