Showing 1 - 10 of 13
Case study

Eko Grows Agent Network Tenfold Through Open APIs

Eko India has used open APIs to become a platform business, which has enabled it to expand at considerably lower operational cost than its traditional agent business would have.

Case study

Growing Big While Still Small: A Case Study on Kazang Prepaid

How to deal with the classic challenges impeding the expansion of agent networks
Case study

Taking Human-Centered Design from Theory to Practice: UGAFODE’S AirSave Considerations for Financial Service Providers

How can formal savings tools be better suited to the needs of low-income Ugandans?
Case study

The Long Road to Branchless Banking: FINCA’s Experience Deploying Agency Banking in Africa

Ten lessons learned on strategic, operational and technical issues
Case study

Tanzania Postal Bank: Digital Financial Inclusion Through POPOTE

Analyzing success factors for the bank's mobile and agency banking services
Case study

Building Sustainable Business Models for Providing Financial Services to the Poor

Understanding the business model of Cashpor as a business correspondent
Case study

Channel Innovation for Financial Inclusion

How Cashpor transformed to an MFI-BC to provide multiple financial services to the poor
Case study

A Consumer-focused Account Promotion Strategy for Branchless Banking: The Case of Omni in Pakistan

Highlighting successful expansion strategies for branchless banking
Case study

Lessons from CSMs – Agent Perspectives

Exploring the use of Customer and Channel Satisfaction Measurement and Management (CSM) exercises
Case study

An Analysis of Peru's “Cajeros Corresponsales”

Using banking agents to extend the reach of bank branches in Peru