Showing 1 - 10 of 97
Paper

Tax Reforms to Increase the Viability of Business Correspondents

This policy note argues that two key taxation issues are hindering the sustainability and attractiveness of the business correspondent model in India and that addressing them could help advance financial inclusion.

Paper

State of Agent Banking in Himachal Pradesh

Based on extensive fieldwork spanning approximately 1000 person-days across 301 locations, this report aims to advance the understanding of India's agent banking model. It presents operational practices of the banking agents as well as the financial behavior of rural banking clients.

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Agent Network Journeys Toward the Last Mile: A Cross-Country Perspective December 2020

This Focus Note reveals three distinct journeys country stakeholders have taken to extend the reach and quality of rural agent networks in China, Colombia, India, Indonesia, and Kenya.

Paper

CICO Agents: The Under-Valued “First Responders”

Assessing the impact of COVID-19 on cash-in/cash-out agents and recommendations to support them
Paper

The Role of DFS Agents During the COVID-19 Crisis

Research findings using near-live data from the Caribou Data platform and MSC’s contacts within agent networks
Paper

How to Improve Liquidity Management for Agents Serving Small Informal Groups and Savers

A 'how-to' note explaining the importance of agent liquidity management
Paper

The Use of Agents by Digital Financial Services Providers

As distribution of digital financial services through agents increases, this Technical Note focuses on regulating agent models within an enabling framework that fosters financial inclusion.

Paper

China’s Long March to a Cashless Future

Regulatory responses to DFS innovation and the challenges of rural distribution
Paper

Leveraging Technologies to Improve the Quality and Maximize the Productivity of Agent Models

Can growing range of innovations help institutions meet their customers' needs more efficiently?
Paper

Improving Distribution of Digital Financial Services in Rural Areas

Research highlight on rural agents in Senegal