This study shares findings from three pilots, in collaboration with six partners, conducted as part of the action research agenda to experiment with product diversification, capacity building, and customer empowerment.

This slide deck provides the main findings from a CGAP research exploring the role of gender in developing rural agent networks in Bihar State, India, through the State Government's Bank Sakhi Program.

This slide deck charts the journey of a pilot on behavioral communication to encourage women to make small saving deposits.

This strategic insights deck combines findings from MSC’s multiple national-level studies offering a set of practical recommendations for the service providers to help them increase customer footfall at agent points.

This report shares insights on how agents could be empowered to help enhance the uptake of select government-backed insurance products.

This case study goes in-depth on how the Bancolombia's agent network expansion strategy evolved and the agent network management models it developed to increase geographic coverage in a viable manner.

This study explores the challenges across the entire lifecycle of agents in India, from setting up to reaching sustenance.

This case study charts how Uttar Pradesh State Rural Livelihoods Mission used technology to strengthen the BC Sakhi (women business correspondent) network in the state in an effort to improve the status of financial inclusion among rural adults.

The business correspondent model in India enables the banking system to expand its outreach at a low cost and offer essential financial services in remote and underserved areas. This paper share a supply-side perspective on challenges and opportunities for expanding women agent network in India.