All Publications

Showing 1 - 10 of 192
Slide Deck

Understanding Customers in Environments of Severe Climate-Related Weather Events

This demand side study in Nigeria and Bangladesh aims to provide firsthand information about how vulnerable people build and lose resilience, as well as a close view of how they gather and spend funds to cope with a climate crisis.

Paper

2023 Microfinance Index Report

Based on interviews with over 32,000 borrowers in 32 countries spanning Asia, Africa, and Latin America, this report explores the impact of microfinance on the lives of some of the world's most marginalized communities.

Slide Deck

The Six Village Story – India: An Assessment of the Real Gap in Financial Inclusion

This study intends to unpack the on-ground status of financial inclusion in six villages in India.

Paper

How Can Financial Services Support Platform Work? Insights from Five Emerging Markets

Based on research with platforms and their workers across five countries, this report describes the platform ecosystem in emerging markets, the experiences of workers and sellers in key sectors, and how financial services can help these workers improve their livelihoods.

Slide Deck

Women in the Platform Economy: Emerging Insights

This slide deck shares female workers’ experiences and how financial services can help make platforms more inclusive.

Paper

Financial Diaries: Financial Health of Low and Medium-Income Households During COVID-19 Pandemic

In order to understand how low and moderate income people were doing during the COVID-19 pandemic, BRAC Microfinance conducted financial diaries research with 273 households from different earning categories.

Paper

Landscape Assessment of Retail Micro-Merchants in Bangladesh

Comprehensive review surfacing hidden needs and opportunities in the market segment
Paper

Riding (the) Rocket to Digitised Microfinance

A review of customers’ experiences with cashless loan and savings collections in Bangladesh
Paper

The Daily Costs of Debt: Problematising Repayment

What lies behind the commonly reported 99 percent repayment rates in Bangladesh?
Case Study

At the Heart of All That We Do: Janalakshmi’s Journey to a Customer-Centric Bank in India

This case study examines how the Indian financial institution (now a small bank), Janalakshmi, worked with CGAP to put customers at the center of its operations.