All Publications

Showing 1 - 10 of 18
Case Study

Arvand Tajikistan: Using Mystery Shopping to Understand Clients

Social performance management case study on the use of market research techniques
Case Study

Opportunity Bank Serbia: Implementing a Strategic Plan for SPM

Case study on the role of governance in avoiding mission drift
Case Study

FINCA Azerbaijan: Transforming Clients’ Complaints into Loyalty for Life

Case study on developing client complaint handling mechanisms
Case Study

FinDev Azerbaijan: Retaining Key Staff Through a “Pay for Performance” Culture

Case study on a new staff performance appraisal system and salary compensation scheme
Case Study

VF AzerCredit’s Code of Ethics: Putting Values into Practice

Case study with recommendations on aligning Codes of Ethics with SPM Universal Standards
Paper

Driving Investment Decisions with Social Performance Information

How do fund managers use social performance data?
Paper

Measuring the Social Performance of Microfinance in Europe

Examining financial and social performance of European MFIs
Case Study

Social Performance Report of Agricultural Credit Cooperative (ACC) Maritza Invest, Plovdiv, Bulgaria

Providing financial services to agricultural small and medium enterprises