All Publications
A Technical Guide to Unlock Agent Networks at the Last Mile
This guide outlines five key actions for digital financial service providers, regulators, and funders to expand rural Cash-In and Cash-Out agent networks based on CGAP's global experience.
Women Agents for Financial Inclusion: Exploring the Benefits, Constraints, and Potential Solutions
This working paper explores the benefits of having more women agents, the challenges they face, and potential solutions to promote their participation in the DFS ecosystem.
Decoding the Practices of CICO Agents in Indonesia
This study was conducted to understand the world of cash-in/cash-out agents through MSC's innovative diaries research methodology.
Impact of COVID-19 on CICO Agents in Indonesia
This study assesses the impact of COVID-19 on the demand for financial services through agents and agent operations. It seeks to understand the ability of agents to support government assistance programs.
Agent Network Journeys Toward the Last Mile: A Cross-Country Perspective December 2020
This Focus Note reveals three distinct journeys country stakeholders have taken to extend the reach and quality of rural agent networks in China, Colombia, India, Indonesia, and Kenya.