This Working Paper takes a unique look at MFI innovation with digital technologies by featuring case studies on five MFIs that successfully created measurable customer and business value through digitization.

This case study draws upon management consulting literature to assess digitalization strategies and evaluates three leading financial organizations in Morocco, Kenya and Ghana against this framework.

The objective of this study is to explain the role Al-Amal Microfinance Bank online services played amid the pandemic.

In Kenya, the trend of divergent impact continues, with macroeconomic resilience masking sustained inequalities and divergence in recovery.

This study describes six business models to address the challenges financial service providers are increasingly facing as a result of digitization and the pandemic.

Through real examples of implementation experiences across FSP partners, this guide unpacks six key strategies that financial inclusion-focused institutions need to keep in mind as they progress down the path of digital transformation.

A look at the increasingly important role of mobile technology in digital financial services

Sharing insights from the process of helping MFIs digitalize their field operations

Addressing technical, operational and regulatory challenges to provide a streamlined journey

Opportunities, challenges and way forward