This report focuses on the agent lending landscape in nine low- and middle-income countries that represent mature and evolving markets to provide insights into the larger global opportunity.

This reading deck for regulators shows how expanding rural Cash-in/Cash-out (CICO) agent networks is key to ensuring more inclusive digital financial systems, illustrates industry innovations that are making rural CICO more viable and presents a set of regulatory considerations that can enable such innovations within a stable financial system. 

This deck shares CGAP's and its partners' comprehensive compilation of recent global knowledge about how Cash-in/Cash-Out agent networks operate in different markets so that it can inform a similar dialogue among financial services providers, policy makers and regulators in other countries.

This reading deck for policy makers shows how rural Cash-in/Cash-out (CICO) agent network expansion is key to ensuring poor people can capture the benefits of digital financial ecosystems and presents a set of policies that have been effective in enabling rural CICO in a way that benefits vulnerable segments.

This Technical Note is targeted at development funders (donors and DFIs) and provides high level guidance based on CGAP’s prior research on Cash-in / Cash-out (CICO) agent networks.

This slide deck charts the journey of a pilot on behavioral communication to encourage women to make small saving deposits.

This strategic insights deck combines findings from MSC’s multiple national-level studies offering a set of practical recommendations for the service providers to help them increase customer footfall at agent points.

This report shares insights on how agents could be empowered to help enhance the uptake of select government-backed insurance products.

This case study goes in-depth on how the Bancolombia's agent network expansion strategy evolved and the agent network management models it developed to increase geographic coverage in a viable manner.

This study explores the challenges across the entire lifecycle of agents in India, from setting up to reaching sustenance.