This paper explores the drivers of demand for digital financial services and fintech: perceived cost, perceived usefulness, perceived ease of use, perceived risk, and social norms.

This Playbook offers a design guide for product teams and research organizations focused on digital financial services for the last mile.

This is one of several case studies looking at the role of design in digital financial services (DFS) for women focusing on examples where research findings have translated into design that has eased and encouraged women’s use of DFS.

This report explores the potential for mobile-enabled innovations to provide solutions to pressing challenges facing the urban poor. 

Addressing technical, operational and regulatory challenges to provide a streamlined journey

Client research on the pain points and needs of micro, small and medium enterprises

Leveraging the opportunities created by shifts in mobile internet access and smartphone adoption

A review of customers’ experiences with cashless loan and savings collections in Bangladesh

Who are Kenya’s digital borrowers and how do they use their loans?