Showing 1 - 10 of 119

Tax Reforms to Increase the Viability of Business Correspondents

This policy note argues that two key taxation issues are hindering the sustainability and attractiveness of the business correspondent model in India and that addressing them could help advance financial inclusion.

Slide Deck

Gender and Cash In / Cash Out (CICO) Networks

This slide deck shows how to apply a gender lens to CICO network development and presents case studies that demonstrate how gender-intentional design works in practice.

Slide Deck

Impact of COVID-19 on CICO Agents in Indonesia

This study assesses the impact of COVID-19 on the demand for financial services through agents and agent operations. It seeks to understand the ability of agents to support government assistance programs.


State of Agent Banking in Himachal Pradesh

Based on extensive fieldwork spanning approximately 1000 person-days across 301 locations, this report aims to advance the understanding of India's agent banking model. It presents operational practices of the banking agents as well as the financial behavior of rural banking clients.


Agent Network Journeys Toward the Last Mile: A Cross-Country Perspective December 2020

This Focus Note reveals three distinct journeys country stakeholders have taken to extend the reach and quality of rural agent networks in China, Colombia, India, Indonesia, and Kenya.

Slide Deck

Agent Network Journeys: Country Deep Dives

Detailed country case studies on the agent network journey
Case study

Eko Grows Agent Network Tenfold Through Open APIs

Eko India has used open APIs to become a platform business, which has enabled it to expand at considerably lower operational cost than its traditional agent business would have.

Slide Deck

Impact of COVID-19 on Banking Agents in Bangladesh

Recommendations to help build resilience to the pandemic


CICO Agents: The Under-Valued “First Responders”

Assessing the impact of COVID-19 on cash-in/cash-out agents and recommendations to support them

The Role of DFS Agents During the COVID-19 Crisis

Research findings using near-live data from the Caribou Data platform and MSC’s contacts within agent networks