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Human Resource Development Practices in the Microfinance Sector

This publication maps out the current landscape of Human Resource Development practices among MFIs, and sheds light on the relationship between HR practices and MFI performance.


Engaging HR Leaders in Digital Learning: A Market Scan

Identifying market gaps for digital learning services which meet the needs of HR professionals


Digital and E-learning Solutions for Financial Services Providers in Sub-Saharan Africa: An Overview

Identifying the capacity building needs of financial service providers

Effective Codes of Conduct: A Guide for Microfinance Associations

Seven-step process to develop, implement and maintain a Code of Conduct
Case study

Loan Officers and Clients’ Over-Indebtedness Prevention: The Case of Banco Adopem

Examining the potential roles of loan officers in preventing over-indebtedness

Loan Officers’ Voices: Perspectives and Lessons from the Foot Soldiers

Highlighting the human capital component that is essential for a microfinance provider
Case study

Local Training Providers for Microinsurance Capacity Building

Lessons learned on developing high-quality and sustainable microinsurance training
Case study

ADRA Peru: Recruiting and Selecting Mission-Driven Staff

Social performance management case study on employee commitment to social goals

Facilitating the Market for Capacity Building Services

Discussing the market for capacity building of financial service providers

Report of Human Resource Management in Microfinance Institutions: The State of Practice

Identifying human resource management challenges in the Indian microfinance sector