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Paper

A Digital Bookkeeping App to Improve Access to Finance: A Case Study from Ghana

This case study shares more on the design of the app predicting credit risk to provide young entrepreneurs with affordable capital,  and initial lessons learned for practitioners.

Paper

Innovating Digital Financial Services for Posts

Through services innovations, Posts can help achieve changes in the financial lives of their customers, and ultimately, positively impact low-income populations. This study identifies approaches and practices that can guide Posts in their innovation journey.

Paper

Policy Framework on the Regulation, Licensing and Supervision of Digital Banks

This framework provides guidance to regulators and policymakers contemplating strategies regarding digital banks, with a view of promoting financial inclusion.

Case study

Case Studies of Multisectoral Approaches to Integrating Digital Financial Services for Women’s Financial Inclusion

This case study explores whether the use of DFS can be used to accelerate women’s financial inclusion and reduce gender inequality in sectors other than financial service - health, agriculture and MSME. 

Paper

The Mobile Money Prevalence Index (MMPI): A Country-Level Indicator for Assessing the Adoption, Activity and Accessibility of Mobile Money

This paper presents MMPI, a composite index that considers mobile money adoption, activity and accessibility at country level in order to facilitate comparisons between markets.

Paper

The Opportunity for Digital and E-commerce Payments in the Pacific Region

This paper explores challenges and opportunities for digital and e-commerce payments in the Pacific Region. Findings from this study are utilized to plan and implement activities that help in enabling inclusive digital economies in the Pacific.

Slide Deck

Using NLP on Social Media to Assess Consumer Risks With Digital Lending Apps in India

This research presents insights on emerging customer risks from digital consumer loans in India, analyzing customer complaints and feedback on Twitter and reviews of digital lending apps on Google Play,

Paper

Central Bank Digital Currencies: A Potential Response to the Financial Inclusion Challenges of the Pacific

This policy brief considers whether central bank digital currencies (CBDCs) can promote the accessibility of financial services across the Pacific islands and the design choices involved in their development.

Paper

Improving Humanitarian Payments Through Digital Innovation: Challenges and Opportunities

This report offers research-based analysis and practical advice for humanitarian agencies on the advantages and areas for growth of five key financial technologies in digital payments: mobile money, artificial intelligence, distributed ledger technology (i.e. blockchain), super platforms and QR codes.

Paper

Making the Most out of Digital Banking Platforms: 7 Tips for a Future-Proof Digital Strategy

This paper argues that a clear digital banking platform strategy is essential for banks to succeed, and those who will are the ones with a platform that can give them the flexibility to respond rapidly to market changes.