Showing 1 - 10 of 110
Paper

CICO Agents: The Under-Valued “First Responders”

Assessing the impact of COVID-19 on cash-in/cash-out agents and recommendations to support them
Paper

The Role of DFS Agents During the COVID-19 Crisis

Research findings using near-live data from the Caribou Data platform and MSC’s contacts within agent networks
Paper

How to Improve Liquidity Management for Agents Serving Small Informal Groups and Savers

A 'how-to' note explaining the importance of agent liquidity management
Paper

Leveraging Technologies to Improve the Quality and Maximize the Productivity of Agent Models

Can growing range of innovations help institutions meet their customers' needs more efficiently?
Paper

Improving Distribution of Digital Financial Services in Rural Areas

Research highlight on rural agents in Senegal
Paper

Distribution 2.0: The Future of Mobile Money Agent Distribution Networks

How can providers better leverage agent networks to further expand their reach?
Case study

Growing Big While Still Small: A Case Study on Kazang Prepaid

How to deal with the classic challenges impeding the expansion of agent networks
Case study

Taking Human-Centered Design from Theory to Practice: UGAFODE’S AirSave Considerations for Financial Service Providers

How can formal savings tools be better suited to the needs of low-income Ugandans?
Paper

State of the Agent Network, India 2017: Agent Network Accelerator Research

Recommendations on how to develop a viable agent network