Showing 1 - 10 of 93 results
Universal Standards for Social and Environmental Performance Management
The Universal Standards help financial service providers put clients and the environment at the center of all strategic and operational decisions, with the result that clients benefit from using financial products and services.
Social Performance Management in Microfinance: Practices, Results and Challenges in Sub-Saharan Africa
Revealing a number of challenges the financial inclusion sector should address
The Universal Standards for Social Performance Management – Where Do We Go From Here?
Summary of lessons learned from interviews and surveys on promoting Universal Standards
Microfinance Barometer 2018
Should microfinance be profitable?
Microfinance Barometer 2017
Is microfinance still working?
Voice of the Client
This report presents the findings of the Voice of the Client pilot project, with the objective to strengthen the application of Client Protection Principles in the microfinance sector and ensure that financial services are tailored to meet client needs.
An Evaluation Study of Social Performance of Microfinance Institutions in Yemen
Can microfinance institutions play a role in enhancing social performance?
Case Study of KOMIDA: A Journey to Implement the Universal Standards for Social Performance Management
Lessons learned from an Indonesian MFI's experience with social performance management
Guidelines on Outcomes Management for Financial Service Providers
Key Terms and 10 STEPS for Practical, Cost-effective, Outcomes Management
Making the Case for Outcomes Management to Financial Service Providers
How can FSPs take advantage of client outcomes data to strengthen social and financial performance?