Employees and agents play an important role in shaping customer's experience. Learn how managers can equip them to deepen customer relationships.
This webinar recording explores challenges and offers guidance on how organizations can use the change management process to achieve customer centricity.
Watch this webinar recording as experts demystify behavioral research and show what measures policymakers can take to design better consumer protection approaches.
This webinar recording features a practical methodology and a toolkit for microfinance institutions interested in developing a best practice risk management system.
This webinar discusses how Risk Management Initiative in Microfinance (RIM) addresses existing challenges in risk management in financial inclusion.
This webinar recording guides participants through the framework to assess environmental performance of financial inclusion and its operationalization for microfinance institutions.
This webinar introduces the PAYGo Performance, Reporting and Measurement (PERFORM) KPIs, designed to align companies, investors and other stakeholders around common financial and operational reporting standards that promote transparency and help companies to benchmark and improve their performance.
In this webinar recording, our speakers share first-hand experiences on how they got their employees to buy into the idea of transformation and how they provided staff training to ensure they had the necessary skills.