In this webinar recording, our speakers share first-hand experiences on how they got their employees to buy into the idea of transformation and how they provided staff training to ensure they had the necessary skills.
Employees and agents play an important role in shaping customer's experience. Learn how managers can equip them to deepen customer relationships.
This webinar recording explores challenges and offers guidance on how organizations can use the change management process to achieve customer centricity.
Listen to this webinar recording to learn about new tools from CGAP, MIX, One Acre Fund, and i2i shedding light on smallholder families by putting demand- and supply-side data at your fingertips.
This webinar explores challenges and opportunities practitioners face in working on humanitarian-development issues, and the role donors play in supporting financial services in crisis environments.