In this webinar recording, our speakers share first-hand experiences on how they got their employees to buy into the idea of transformation and how they provided staff training to ensure they had the necessary skills.
Employees and agents play an important role in shaping customer's experience. Learn how managers can equip them to deepen customer relationships.
This webinar recording explores challenges and offers guidance on how organizations can use the change management process to achieve customer centricity.
This webinar recording features a practical methodology and a toolkit for microfinance institutions interested in developing a best practice risk management system.
This webinar discusses how Risk Management Initiative in Microfinance (RIM) addresses existing challenges in risk management in financial inclusion.