In this webinar recording, our speakers share first-hand experiences on how they got their employees to buy into the idea of transformation and how they provided staff training to ensure they had the necessary skills.
In this webinar recording, panelists discuss the need for standardized data for investors and fintech companies and delve into findings from MIX’s recent effort to create fintech benchmarks.
Employees and agents play an important role in shaping customer's experience. Learn how managers can equip them to deepen customer relationships.
This webinar recording explores challenges and offers guidance on how organizations can use the change management process to achieve customer centricity.