Results and recommendations from mystery shopping surveys with the country's 11 largest banks
Publisher: Financial Sector Deepening Trust Kenya (FSDK)

The current state of cash-lite operations and recommendations for accelerating its use
Publisher: Microfinance Institutions Network (MFIN), MicroSave Consulting (MSC)

Practical guide for designing smartphone applications for financial service customers
Publisher: CGAP

Opening up digital payment platforms for the development of a diverse range of products
Publisher: CGAP

Tips and recommendations for digital lenders to build strong business models
Publisher: CGAP

A guide for FSPs interested in designing financial services targeting low-income customers
Publisher: CGAP

The role of inclusive digital ecosystems in achieving universal energy access
Publisher: United Nations Capital Development Fund (UNCDF), Better Than Cash Alliance

A primer on data and data analytics for digital financial service providers
Publisher: International Finance Corporation (IFC), Mastercard Foundation

Evidence on individuals' access to and usage of formal financial services
Publisher: Pacific Financial Inclusion Programme (PFIP)

Guide for designing actions to give low-income customers choice, respect, voice, and control
Publisher: CGAP