Slide Deck

Agent Networks ​at the Last Mile: Implications for Financial​ Service Providers

Rural agent networks are critical to “last mile” financial inclusion. This reading deck for Financial Services Providers (FSPs) shows:

  1. How rural Cash-in/Cash-Out (CICO) agent network expansion leads to increased customer value and sustained market growth.
  2. The barriers FSPs face to expand rural CICO networks.
  3. Successful new practices carried out in different markets that address barriers and result in improved rural CICO reach and quality. 

This deck shares CGAP's and its partners' comprehensive compilation of recent global knowledge about how CICO agent networks operate in different markets more broadly so that it can inform a similar dialogue among FSPs, policy makers and regulators in other countries.

About this Publication

By Emilio Hernandez & Christopher Blackburn
Published