G2P Payments in COVID-19 Context: Key Areas of Action and Experiences From Country Emergency Actions

The lion share of social assistance payments around the world is implemented in the form of monetary transfers. As of March 27, eighty-four countries have reported changes to their social protection systems in response to the COVID-19 pandemic; fifty-eight countries of these are scaling up cash transfer schemes either by increasing benefit levels, coverage or both. In social protection and emergency programs, G2P are often the main point of contact of programs with recipients.

National payment systems and financial services providers play an important role in delivering payments directly from the government to its residents; governments need to quickly assess their options for sending payments quickly, securely and in ways that protect recipients from contagion. The aim of this webinar was to present key aspects that social protection practitioners need to consider when delivering social protection payments under emergency circumstances learning from applied global experience.


  • Douglas Randall, Financial Sector Specialist, World Bank
  • Guillermo Galicia, Consultant, World Bank
  • Fiorella Risso, Financial Inclusion Analyst, World Bank
  • Veronica Trujillo, Financial Inclusion Expert, World Bank
  • Silvia Baur-Yazbeck, Financial Sector Analyst, CGAP


Luz Stella Rodriguez, Social Protection Specialist, World Bank

This was the fourth webinar of the “Social protection responses to COVID-19” webinar series hosted on socialprotection.org platform.

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