Using Customer Insights to Drive Your Crisis Response: A Conversation with BRAC International and Ujjivan (India)
Please join SPTF next week for a discussion on how to use client data to improve your response to COVID-19.
SPTF will demonstrate the COVID-19 Client Interview Tool--a survey instrument used by FSPs to understand and support their customers during this crisis. BRAC International and Ujjivan will discuss how they collect insights from customers, what they have learned about their customers' needs during this crisis, and how this knowledge has shaped their crisis response strategy.
Join the conversation! These two organizations have important lessons to share and would like to hear yours too.