EMW2022 Plenary: Building a Responsible Digital Finance Ecosystem
The plenary shares insights and research on responsible digital financial services (DFS) including research on the new consumer risks associated with DFS and the development of an ecosystem approach to responsible DFS.
Improving Consumer Protection
This webinar recording features the launch of the third-party assessment and lean data consumer protection survey.
Webinar on Financial Inclusion, Financial Consumer Protection and Fin Lit in Asia and the Pacific
Representatives from Indonesia, Malaysia and Cambodia offer their perspectives on how the COVID-19 pandemic has impacted the personal financial situation of financial consumers in the Asia-Pacific region.
Consumer Protection for Digital Financial Services - CEMCWG and DFSWG Technical Webinar
This webinar facilitates the adoption/implementation of the objectives of the policy model on Consumer Protection for Digital Financial Services by the members of the the Digital Financial Services Working Group and the Consumer Empowerment and Market Conduct Working Group at Alliance for Financial Inclusion.
How Analytics Can Help Providers Become More Customer-Centric
This webinar recording shares insights on customer analytics journey in an organization and helps you identify key customer-related questions that can be answered with an analytical approach.
Behavioral Research: The Secret Ingredient for Consumer Protection Policy
Watch this webinar recording as experts demystify behavioral research and show what measures policymakers can take to design better consumer protection approaches.