Closing the Capacity Gap for Financial Service Providers With e-Learning
Post-webinar interview with Josephine Kibe on the Gateway Academy's new training platform, and how they seek to close the gap between demand and supply in the financial inclusion capacity building market.
Can Lenders Also Sell Insurance and Investment Products?
How to ensure the sale of appropriate non-credit products to microcredit customers
Exploring New Markets Through Disaggregated Customer Data
A new tool from the WSBI’s Scale2Save initiative makes public datasets in Nigeria more accessible for gathering customer data and insights.
The World Is Mobile, Why Isn’t Our Data?
Over 164 million migrant workers make a living in a foreign country, and almost 26 million refugees have been forced to flee due to conflict. Unfortunately, while migrant workers are on the move, their data is not, often preventing them from accessing financial services or better jobs. Developing a digital identity system is one potential solution to this problem.
Want to Stay in Business? Keep Your Loan Officers Happy
Loan officers are in a critical position to influence clients’ experience with an MFI. Yet they are often under intense pressure to meet targets. Here are six steps for improving working conditions for microfinance field staff.