FinDev Gateway - CGAP | Financial Inclusion for Development

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Blog

Repayment in Kasosi, Kenya. Photo by Hailey Tucker, One Acre Fund.

Why Smallholder Finance Isn’t Getting the Investment It Needs

By overlooking investment opportunities in smallholder finance in favor of serving less risky client segments that are easier to reach, investors are missing out on one of the greatest impact opportunities in financial inclusion today. What can financial service providers and investors do about it?

By Mike Warmington & Peter Harlock

April 2019

Webinar

Empowering Employees and Agents to Deliver Valuable Customer Experience

Employees and agents play an important role in shaping customer's experience. Learn how managers can equip them to deepen customer relationships.

Date:

Thursday, April 4, 2019

Blog

Woman at microfinance group meeting in rural Orissa, India. Photo by Souradeep Ghosh, 2016 CGAP Photo Contest.

Want To Stay in Business? Keep Your Loan Officers Happy

Loan officers are in a critical position to influence clients’ experience with access to credit and their engagement with an MFI. Yet they are often under intense pressure to meet targets, and many do not receive the support they need to do their job well. Here are six steps for improving working conditions for microfinance field staff.

By Nupur Maroti

March 2019