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Slide Deck

Agent Networks ​at the Last Mile: Implications for Financial​ Service Providers

This deck shares CGAP's and its partners' comprehensive compilation of recent global knowledge about how Cash-in/Cash-Out agent networks operate in different markets so that it can inform a similar dialogue among financial services providers, policy makers and regulators in other countries.

Paper

Central Bank Digital Currency – An Opportunity for Financial Inclusion in Developing and Emerging Economies?

This special report on central bank digital currencies (CBDC) and financial inclusion looks at the current state of financial inclusion across different developing and emerging economies, and identifies the main use cases CBDC can contribute to.

Case Study

Colombia's Ingreso Solidario: Improving Social Protection Through Public-Private Collaboration and Responsible Digital Payment Practices as Part of COVID-19 Emergency Response

This case study illustrates how designing programs responsibly can result in greater trust in digital financial services, leading to greater volumes of digital transactions, and increased use of digital savings and e-commerce services.

Paper

Impact Finance Barometer 2022: How Resilient is Impact Finance to Exogenous Shocks?

This year's Impact Finance Barometer examines the resilience of the impact finance sector to exogenous shocks.

Paper

Kenya: A Financial Consumer Protection & Debt Policy Review

This publication looks at the consumer landing landscape for the poor and makes financial inclusion, financial consumer protection, and financial literacy-related suggestions to the Kenyan Government.

Paper

Preparing MSMEs for Future Crises: Lessons From COVID-19

This publication provides insights into how MSMEs have navigated challenges presented by the pandemic and what support they had available along with lessons learned to help prepare for future crises.

Case Study

Al-Amal Microfinance Bank's Role in Women's Financial Inclusion and Economic Empowerment

In this case study, Al-Amal Microfinance Bank (AMB) presents their work in promoting women's empowerment and financial inclusion. 

Slide Deck

Banking-as-a-Service: How it Can Catalyze Financial Inclusion

This reading deck provides an analysis of the Banking-as-a-Service (BaaS) model, a new business model that enables non-banks to offer banking services under their own brand and seamlessly embedded into their digital offering. It also contains four case studies of BaaS providers: Solarisbank (Europe), Cross River (USA), Accendo Banco (Mexico) and Green Dot (USA).

Paper

Consumer Advisory Panels

This paper synthesizes desk research and in-depth discussions with consumer advisory panel representatives around the world.

Paper

Developing Rural Agent Networks to Advance Digital Financial Inclusion

This Technical Note is targeted at development funders (donors and DFIs) and provides high level guidance based on CGAP’s prior research on Cash-in / Cash-out (CICO) agent networks.