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Empowering Employees and Agents to Deliver Valuable Customer Experience
Employees and agents play an important role in shaping customer's experience. Learn how managers can equip them to deepen customer relationships.
Change Management: Business Opportunity in Customer Centricity
This webinar recording explores challenges and offers guidance on how organizations can use the change management process to achieve customer centricity.
Behavioral Research: The Secret Ingredient for Consumer Protection Policy
Watch this webinar recording as experts demystify behavioral research and show what measures policymakers can take to design better consumer protection approaches.