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Building Customer Loyalty: Technical Guide No. 2
Is a loyalty-based approach essential?
Improving Internal Control: A Practical Guide for Microfinance Institutions
How can MFIs integrate internal control and risk management into their savings and loans systems?
Performance and Standards in Microfinance: ACCION's Experience with CAMEL Instrument
Has CAMEL proved to be a successful tool for microfinance institutions?
From Margin to Mainstream: The Regulation and Supervision of Microfinance
What lessons have been learnt from the experiences of regulating MFIs?
Regulation and Supervision of Microfinance Institutions: Case Studies
Developing an appropriate regulatory framework for microfinance
Regulation and Supervision of Microfinance Institutions: Experiences from Latin America, Asia, and Africa
What are the appropriate regulatory and supervisory approaches to microfinance?
What Makes Them Tick? Exploring the Anatomy of Major Microenterprise Institutions
What are the key institutional elements responsible for the success of MFIs?
Exposing Interest Rates: Their True Significance to Microentrepreneurs and Credit Programs
Underlining the important role of interest rates in achieving sustainability in microfinance
The ACCION CAMEL - Technical Note
Use of CAMEL methodology for evaluating financial and managerial soundness of MFIs