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Paper

The Hidden Beast: Delinquency in Microenterprise Credit Programs

Methods for managing delinquency in microenterprise credit programmes and control strategies
Paper

Microfinance in the New Millennium: Efficiency, Customer Satisfaction, and Commercialization

What changes is microfinance experiencing at the turn of the century?
Paper

Building Customer Loyalty: Technical Guide No. 2

Is a loyalty-based approach essential?
Guide

Improving Internal Control: A Practical Guide for Microfinance Institutions

How can MFIs integrate internal control and risk management into their savings and loans systems?
Case study

Performance and Standards in Microfinance: ACCION's Experience with CAMEL Instrument

Has CAMEL proved to be a successful tool for microfinance institutions?
Paper

From Margin to Mainstream: The Regulation and Supervision of Microfinance

What lessons have been learnt from the experiences of regulating MFIs?
Case study

Regulation and Supervision of Microfinance Institutions: Case Studies

Developing an appropriate regulatory framework for microfinance
Paper

Regulation and Supervision of Microfinance Institutions: Experiences from Latin America, Asia, and Africa

What are the appropriate regulatory and supervisory approaches to microfinance?