This playbook presents a strategic framework for FIs to support victim-survivors through four key workflows: fostering a supportive internal culture, preparing employees to recognize and respond to abuse, educating and supporting clients, and enhancing protective product features and partnerships.

This comprehensive initiative aims to raise awareness, provide support services, and build a global coalition to safeguard against financial abuse in all its forms. 

This study shares findings from three pilots, in collaboration with six partners, conducted as part of the action research agenda to experiment with product diversification, capacity building, and customer empowerment.

Before joining Grameen Foundation, she served as the managing director of CARE Social Ventures.

Through its subsidiaries, Baobab provides financial services to half a million microentrepreneurs and small businesses, thus allowing access to financing to people who are not currently supported by traditional banks.

Supported by J.P. Morgan, the program will provide immediate relief and longer-term recovery support to 3,500 women entrepreneurs running microenterprises.

Key policy and strategy recommendations that women’s economic empowerment actors, such as financial service providers and women’s business support organizations, can implement at the organizational- and client-level.