Mobile Money and Interoperability: Competition vs. Financial Inclusion?
A new study shows that interoperability has contrasting effects for financial inclusion in Africa. While it helps lower fees, it also reduces geographical coverage, so how to strike the right balance?
A Win for Women in Rwanda
Mobile money – and concerted efforts by government and mobile money operators to promote it - has helped reduce the financial inclusion gender gap. But more needs to be done.
Financial Health as a Consumer Journey
The deep value of a financial health framework is to enable financial service providers and regulators to step into customers' shoes and design products and policies that accompany and support them on their pathway to financial well-being.
Informed Design: A Case Study Series (WomenSave)
The first in a new case study series from FinEquity on informed design and digital financial services (DFS). This study examines product and service design by WomenSave, an organization targeting poor (living on less than $2 a day) women in underserved areas of Uganda through financial literacy training and financial advisory services, access to mobile money and goal-based savings plans.
Informed Design: A Case Study Series (Lucy)
The second installment in a new case study series from FinEquity on informed design and digital financial services (DFS). This study examines product and service design by Lucy, a neobank for entrepreneurial women—specifically Foreign Domestic Workers in Singapore—providing DFS and business-building tools and training through a mobile app to help them start and grow their businesses.
Financial Health and Consumer Protection: Two Frameworks Converging
What do these distinct yet overlapping frameworks have in common and how do they affect each other?
Financial Health: The Opportunity for Financial Service Providers
If FSPs prioritize the financial health of their customers, they will not only increase customer loyalty, but they will build a more robust client base that will lead to longer term sustainability for their businesses.
How Do We Measure Financial Health?
In the third post of our blog series on financial health, we explore how capturing the essence of this multi-dimensional concept takes us beyond standard measures of financial access or income.
Four Ways Financial Sector Policymakers Can Promote Financial Health
In the second post in our blog series on financial health, we explore what policymakers can do to ensure that the financial sector works to support people’s financial wellbeing.
The Resilience of Mobile Money in Sub-Saharan Africa
Quick responses by providers and regulators in the region helped mobile money keep growing despite the COVID-19 pandemic. Support for agent networks and more flexible on-boarding practices were key.