FinDev Guide

Gateway Guide to Financial Inclusion for Refugees and Humanitarian Crises

A list of key publications from the last year to help guide practitioners
Class in a Syrian refugee camp. Photo credit: Dominic Chavez/World Bank.

In 2016, the number of refugees and humanitarian crises around the world continued to grow. By the end of the year a record 65.6 million people had been forcibly displaced due to persecution, conflict, violence, or human rights violations. As the number of people affected by natural disasters also rises, it is more important than ever that financial service providers be prepared to manage crises and learn how best to serve the people affected.

In this Gateway Guide, we provide you with a list of the latest guidance and tools for practitioners, papers, and case studies on financial inclusion for refugees and humanitarian crises. There is also a special focus on digital humanitarian cash transfers, an important and growing area of financial inclusion. Do you know of another publication that should be included in this list? Please submit it here!


The Role of Financial Services in Humanitarian Crises

Guidance and operational lessons on financial sector interventions for people in crisis

Serving Refugee Populations - The Next Financial Inclusion Frontier: Guidelines for Financial Service Providers

Six concrete steps that FSPs can take in preparation for serving refugee clients

Minimum Economic Recovery Standards: Third Edition

Guidance for practitioners on improving economic assistance for disaster recovery

Resilient Markets: Strengthening Women’s Economic Empowerment and Market Systems in Fragile Settings

Recommendations for using the three A's framework: Anticipate, Absorb, Adapt


Economic Inclusion of the Poorest Refugees: Building Resilience Through the Graduation Approach

How to serve the poorest and most vulnerable people in a refugee context

Financing the Frontier: Inclusive Financial Sector Development in Fragility-Affected States in Africa

Facing new challenges to inclusive finance in the region with a market systems approach


Landscape Report: Mobile Money, Humanitarian Cash Transfers and Displaced Populations

Exploring the potential of cash-based interventions delivered via mobile wallet

Electronic Transfers in Humanitarian Assistance and Uptake of Financial Services: A Synthesis of ELAN Case Studies

How much do humanitarian e-transfers contribute to financial inclusion?


First Microfinance Institution Syria: Building Resilience Through a Client-Centric Model

Case study in disaster risk reduction and crisis management during a civil war

Fostering Resilience in the Middle East: A People Centered Approach to Risk Reduction

Case studies from Iraq, Palestine and Lebanon on reducing disaster risk

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