Driving Women’s Financial Inclusion in Nigeria by Leveraging Agent Networks

AFC was contracted to work on the initiative "Expand delivery channels to service female client’s closer to home", which focuses on delivery channels to serve women and proposes to encourage gender balance in agent networks. The outcomes of the analysis and the recommendations were presented to more than 50 representatives of concerned stakeholders.

The study unveiled the succinct direct relationship between female agents and female customer outreach as well as a positive relationship between gender balanced management teams of a FSP and the company’s performance. In addition, the team concluded that a successful implementation of such a strategy requires very strong political and social will from the FSPs — to consider women’s inclusiveness as an important part of economic development.