Agents form a crucial human bridge between the cash and digital economies for local communities.

“Agent Lifecycle Playbook” is a comprehensive guide to ensure high-performing, resilient, and inclusive agent networks. This playbook is based on global insights, which outline effective practices across the full agent lifecycle.

The initiative aims to address the steady depletion of physical bank branches on islands outside of New Providence and Grand Bahama, where smaller populations have struggled to maintain traditional banking infrastructure.

This study highlights the critical role of female cash-in cash-out (CICO) agents in financial inclusion, outlines key barriers they face, and offers strategies to support them across their business lifecycle.

By providing a familiar environment for small transactions, agency banking can foster good financial habits.

This report shares strategies for enhancing customer retention among cash-in and cash-out (CICO) agents.

This research brief shares findings from Opportunity's and its training partners' banking correspondent (BC) training program designed with female agents - and female customers – in mind.

While the spread of agent networks throughout rural India has helped bring banking to many people’s doorsteps, this type of service was inaccessible for informal groups until the recent spread of a new technical solution called Dual Authentication.

This working paper explores the benefits of having more women agents, the challenges they face, and potential solutions to promote their participation in the DFS ecosystem.

This guide outlines five key actions for digital financial service providers, regulators, and funders to expand rural Cash-In and Cash-Out agent networks based on CGAP's global experience.