By providing a familiar environment for small transactions, agency banking can foster good financial habits.

This report shares strategies for enhancing customer retention among cash-in and cash-out (CICO) agents.

While the spread of agent networks throughout rural India has helped bring banking to many people’s doorsteps, this type of service was inaccessible for informal groups until the recent spread of a new technical solution called Dual Authentication.

This guide outlines five key actions for digital financial service providers, regulators, and funders to expand rural Cash-In and Cash-Out agent networks based on CGAP's global experience.

This working paper explores the benefits of having more women agents, the challenges they face, and potential solutions to promote their participation in the DFS ecosystem.

This blog post shares four strategies to help FSPs overcome the obstacles they face in onboarding female agents and create an environment that encourages women to join and thrive as agents.

This study was conducted to understand the world of cash-in/cash-out agents through MSC's innovative diaries research methodology.

This publication recommends solutions to foster CICO agent sustainability, such as evaluation of agent willingness, mobility, technical and soft skills, digital savviness, financial sustainability, ability to identify potential customers, and others.

UNCDF launches the Cash-in/Cash-Out (CICO) project in Addis Ababa, Ethiopia, bringing together key stakeholders from Ethiopia's banking sector, MNOs, Fintechs, MFIs, development agencies and other digital financial services ecosystem players.

This study shares findings from three pilots, in collaboration with six partners, conducted as part of the action research agenda to experiment with product diversification, capacity building, and customer empowerment.