Benchmarks on Digitalisation

The third report in BIO's series on the results of its digital survey provides statistics on the prevalence of the various digital products and channels, revealing how many financial institutions are already offering them, and how many more are currently introducing them or are interested in those products and channels for the future.

A total of 27 financial institutions in BIO’s portfolio, including microfinance institutions, non-bank financial institutions, and commercial banks, participated in this study. The online survey was available in English, French and Spanish and was followed by personal interviews.