Offering basic financial services through mobile phones, point-of-sale devices, and networks of small-scale agents, digital financial services (DFS) have the potential to reach more people, at a lower cost, and with greater convenience than traditional “brick and mortar” banking services. 

With the rapid global expansion of mobile technology, mobile banking and other digital financial services are helping vast numbers of previously excluded people access financial services. Mobile network operators, governments, and financial institutions, ranging from large commercial banks to microfinance institutions, recognize and have begun to leverage the potential of DFS. A number of governments and their central banks have also embarked on “cash-lite” policies to reduce the use, and therefore cost, of cash in their economies.

DFS models are being tested with varying degrees of success around the world. Safaricom's M-PESA in Kenya is probably the best known and most successful example of mobile banking. Its vast success sparked a wave of start-ups and partnerships that use the service to provide Kenyans other valuable services, such as utility payments, savings accounts, and microinsurance.

Researchers are studying successes and failures of digital financial services to understand the market forces, business models, and ecosystem requirements to support successful DFS deployments elsewhere around the world.

What can you find in this Topic Hub?

Curated by FinDev editors, this Topic Hub offers you access to key resources contributed by organizations around the world who work on the topic of digital financial services for financial inclusion. Our latest blogs and publications on this topic are featured here (in the Resources Tab above), and you can find a collection of papers, case studies and guides to explore further. When there are upcoming webinars, events and recent news on this topic, they will be featured in the Topic Hub as well, so make sure to come back regularly for the latest on this topic. Finally, we’ve selected some key additional resources, which are listed on the right here, where you can learn even more about this topic.

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This rapid assessment, analyzing the potential for responsible digital wages, focuses on two key sectors and geographical areas in Peru. 


This special report on central bank digital currencies (CBDC) and financial inclusion looks at the current state of financial inclusion across different developing and emerging economies, and identifies the main use cases CBDC can contribute to.

Slide Deck

This study is part of the activities of the Laboratory for the Protection of Digital Financial Services Users in the West African Economic and Monetary Union launched by CGAP in 2021with an objective to accompany local actors in building a responsible ecosystem for digital financial services.

News & Events

The latest news and upcoming events and training from the global financial inclusion community on this topic.